Refund Policy

Last updated: September 22, 2026

We want you to love the way your OEAKY bra fits. This policy explains when you can return or exchange an item, how to request a refund, and what to expect. All prices and refunds are handled in U.S. dollars (USD).

1. Return window

a) Fit or change of mind. You may request an exchange or return within 30 days of delivery. The item must be new, unworn, unwashed, and returned with its original tags and packaging.

b) Defective, damaged, or incorrect items. If your order arrives damaged, defective, or is not what you ordered, email us at support@oeaky.com within 48 hours of delivery with your order number and clear photos. Reporting inside this window lets us fix it at no cost to you.

2. Condition requirements

New and unworn, with the pads in place and the hygiene liner intact.
Unwashed, free of perfume, deodorant, make-up, or body lotion marks.
In the original packaging, with all tags still attached.
Free of damage caused after delivery.

For hygiene reasons, a bra that has been worn or washed cannot be returned for change of mind. We may decline a return or reduce a refund if an item comes back outside these conditions.

3. Exchanges

Exchanges for a different size or color are free within the 30-day window — we cover the outbound shipping on the replacement. Email us your order number and the size or color you want instead, and we will send instructions.

4. How to start a return

Email support@oeaky.com within the window above.
Include your order number, the item(s), and the reason. For damaged or defective items, attach photos.
Wait for our reply. We will confirm the return and send you the correct return address.
Ship the item back using the method we provide. Please do not send anything before receiving confirmation, as unauthorized returns cannot be processed.
Once we receive and inspect the item, we will email you the outcome and issue the refund if approved.

5. Who pays return shipping

Exchanges: free.
Return for refund (change of mind): the customer covers return shipping.
Defective, damaged, or incorrect items: OEAKY covers the return shipping, with a prepaid label or a refund of the cost.

6. Refund timing and method

Approved refunds are issued to the original payment method. Please allow 5 to 10 business days for the funds to appear, depending on your bank or card issuer. If you prefer, you may ask for store credit instead.

7. Items that cannot be refunded

Worn or washed intimates, unless they arrived defective or damaged.
Gift cards.
Items marked clearance or final sale.

8. Late or missing refunds

If an approved refund has not arrived after 10 business days, check with your bank or card issuer first, then contact support@oeaky.com and we will look into it.